TYPES OF IT SUPPORT
At Patriot Technology Solutions, we believe in all-in-one professional IT support services that can help businesses reduce costs and offer long-term value. Businesses no longer have to hop from one third-party IT support to another. Instead, the answer lies with us and our integrated IT support services that can increase operational capacity and open new growth opportunities for businesses. With Patriot Technology Solutions, businesses can count on receiving the following with out IT Support:
Onsite Support
With our enterprise-class remote Help Desk support in place, the vast majority of our Client’s IT needs are addressed remotely (typically over 90+%). However, there are those periodic issues that do require a technician’s physical, on-site presence. Also for those customers wanting to see a face we do offer weekly visits as well.
No matter what the situation if on-site technician service is wanted/needed - Patriot Technology Solutions has you covered!
Remote Support
For your direct staff support, Patriot Technology Support operates a full time, fully staffed Help Desk. Our experienced IT experts can offer support services that can resolve troubleshooting and other issues remotely.
Service tickets can be created by phone, email, or Client Web Portal. Our technicians have the ability to log in to the caller’s system remotely and address their IT issues. Escalation is available to Level II and Level III technicians and/or On-Site technicians as needed.
24/7 Help Desk Support
You’re expecting your systems to be Safe, Secure & Stable and there when you need them. Our Help Desk has 24/7 availability for Emergencies. We are fully staffed from 8:00am-5:00pm, Monday-Friday, excluding holidays. Outside of these hours, your calls, emails and alerts are answered by a LIVE on call person, and on call technicians will respond according to issues urgency/priority.
Patch Management
We use a Remote Monitoring and Management software, giving our Help Desk technicians the ability to manage all of our clients Operating System updates and security patches, and automate recurring maintenance tasks. This has become vital in today's world to help prevent Cybersecurity incidents that actively exploit known vulnerabilities.
Computer Support - Hardware & Software
Support for your workstations, laptops and key business systems is vital to your staff for achieving organization goals. We know you have staff both onsite and working remotely. Patriot Technology Solutions offers hardware and software computer support. We have techs to take care of even the most complex hardware and software issues.
Network Infrastructure & Administration
Monitoring and managing network infrastructure components such as firewalls, routers, switches and wireless access points is essential to keeping your operations running. At Patriot Technology Solutions, our experienced managed services team provides enterprise-wide network infrastructure management and monitoring, giving you the assurance that the technical backbone of your organization is running smoothly.
Server Support
Your servers are the heart of your IT Infrastructure. Any downtime means a massive loss in productivity for your staff. Our proactive and comprehensive server monitoring and management service is designed to keep them running smoothly and efficiently at all times. Our experienced team will manage these processes for you and complete the work after hours if possible/needed so your staff can focus on getting their work done.